ORDERING Terms

Prices

A.  All prices listed are wholesale.
B.  All prices subject to change without notice.
C.  Items are sold by pack and must be ordered in minimum order quantities.
D.  All orders are F.O.B. Sioux Falls, SD

Orders


A.  To order, contact your Sullivans sales representative, call Sullivans Customer Service at 1-800-456-4568 or fax to 1-800-456-9365.  Our hours are 8:00am to 5:00pm Central Time, Monday through Friday.  Order online 24x7 at www.sullivangift.com
B.  Opening order is $250 minimum.   Re-orders are $100 minimum.  
C.  If you have ordered from us before, including your account number will expedite your order.
D.  Specify required ship date and cancellation date.
E.  To order by mail, fax or e-mail, include buyer's name, company name, shipping and billing addresses, telephone number, and email address.  If we are unable to contact you for clarifications, it will delay your order.

Payment Terms


A.  Credit card - We accept MASTERCARD, VISA, AMERICAN EXPRESS and DISCOVER.
B.  Net 30 - With approved credit.
     *  New Customer - Please furnish three (3) references and complete and sign our  credit application.  Credit work may take 30 days, so you may prefer your first order to be credit card or prepaid by check.
C.  Christmas and Spring Dating programs - available for orders of $1500 or more with approved credit.  Payment is due December 1 for Christmas dating and April 1 for Spring dating.  Preferred payment method for dating orders is check or money order.

Shortages and Damages


All claims for discrepancies and/or damages must be reported within fourteen (14) days of receipt of shipment to our Customer Service Department.

Returns

All returns or refusals will be subject to a 20% restocking fee and freight charge.  No returns will be accepted without prior authorization.  All merchandise must be returned in original cartons.

All products are for decorative use only and are not recommended for outdoor use unless otherwise noted.  Our products are handcrafted.  Therefore, there will be some variations in color, shape, and size.  Measurements shown in this catalog are taken from the longest lengths of the items:  height (top to bottom) x length (side to side) x width (front to back).

This wholesale catalog and all items within are copyrighted by Sullivan, Inc, their licensees, or their manufacturers.  No item may be reproduced in any form without expressed written permission from Sullivan, Inc.