FREIGHT CLAIMS AND RETURNS
- Inspect the shipment immediately upon receipt of your merchandise.
- Report all damages and discrepancies to Sullivans Customer Service Department within 14 days of receipt of merchandise. During inspection, do not dispose of damaged items, packing material or outer cartons.
- No merchandise can be returned without prior authorization from Sullivans. Unauthorized returns are subject to a 20% restocking fee and the customer is responsible for the return freight.
- All merchandise must be returned in the original cartons and cannot be pre-priced. Returns not meeting these criteria are subject to a 20% restocking fee and the customer is responsible for the return freight.
- We do not recommend our products for outdoor use unless otherwise noted in our catalog. Sullivans is not responsible for any damage caused by the weather. Mercury glass ornaments are not to be stored in areas of extreme temperature change; Christmas trees should be stored upright. Do not repack trees into original boxes.
- Sullivan containers are not waterproof. Sullivans is not responsible for damages due to containers filled with liquid. Due to handcrafted techniques, finishes on ceramics may vary.
© 2010 Sullivans Gifts