COVID-19 Updates


I sincerely hope that this message finds you and your loved ones safe and well.

As we continue to navigate the unknown and do our part to slow the spread of COVID-19, we are striving to do all we can to keep our customers, employees and sales representatives as financially stable as possible.

We know keeping your business running during these challenging times is difficult. To help alleviate some of that stress, we would like to offer you and your customers a dropship option. Our new Shelter-In-Place Dropship Program is an interim solution and a way for us to partner together to help solve current challenges with a no-risk solution.

The program is easy:

  1. Customer orders with you.
  2. You send the orders to Sullivans.
  3. The product ships directly to customers.

Download our new Dropship Program PDF to learn more, or contact your local sales rep for further details.

In addition to the new dropship program, we are announcing other incentives to assist you in these challenging times. Visit our website or talk to your rep for full details, but we are excited to offer:

  • FREE Freight on in-stock orders of $750 or more.
  • Reducing order minimums to $50, for new and returning customers.

We will continue to reach out and assist you as our business models evolve during this crisis. As you know, our customer experience team is always here to answer your questions. Please find additional contact information at the bottom of this email for your convenience.

We wish you, your families, and your staff good health, and we appreciate your support in keeping our communities safe during these unprecedented times.

Our best,

Tom Russo CEO

Tom Russo
Chief Executive Officer

There are several ways you can contact us:

  1. You can contact our customer experience team at 800-456-4568 or
  1. For your convenience you can also order, reorder, check order and view order status online 24/7 at
  1. Your Sullivans Sales Representative is ready to work with you. If you would like to contact them, please reach out. If you do not have their contact information, please use our rep locator here.
  1. All Key Account customers please contact Lisa Juul, VP of Sales, at 605-274-7808.

PDF Download

White House PDF