Frequently Asked Questions

We've put together some answers to a few frequently asked questions below. If the following do not answer your questions, please feel free to contact us at 1-800-456-4568 or e-mail us at

Find our current Promotions, Terms & Condititons here.


Note: All advertised discounts are either priced as marked or on 1st-tier wholesale only. Please contact customer service or your rep for further details.


Sullivans ships via FedEx ground or UPS ground unless other shipping arrangements are requested by the customer.

Customers can find their Flat Rate Freight below.

Flat Rate Freight

72-hour blitz shipping on all in-stock items. Just write "blitz" in the comment section of your order.

Sullivans' minimum is only $150! Re-orders are also $150. 

Darren Gygi Canvas Art Order Minimums:

Minis (annotated by a '-z-0505' in the SKU) must be purchased in a minimum quantity of 8. Assorted prints can be combined to reach this minimum. 

To order by mail, fax or e-mail, include buyer's name, company name, shipping and billing addresses, telephone number, and email address. If we are unable to contact you for clarifications, it will delay your order.

Sullivans will back order product unless otherwise requested.

To place a dropship order, you can:

  • Call customer service or your rep with an order for $50 or more. They will waive the minimum order quantity to ensure it ships to your customer within 2-3 business days!
  • Place an order on the web or by email: Add “DropShip” to your order comments or in the email with your preferred quantities and shipping information. Your order total will be adjusted on your invoice. Customer service will contact you to confirm order details and for credit card info, then we will ship to your customers within 2-3 business days. DO NOT include credit card info in your email.

Find more information here!

  • All prices listed are wholesale.
  • All prices are subject to change without notice.
  • Items are sold by the pack and must be ordered in minimum order quantities.
  • All orders are F.O.B. Sioux Falls, SD
  • Net 30 - With approved credit
  • New Customer - Please furnish three (3) references and complete and submit our credit application. Credit work may take 30 days, so you may prefer your first order to be credit card or prepaid by check.
  • Christmas and Spring Dating programs - available for orders of $1500 or more with approved credit. Please contact your territory Sales rep or call Customer Service at 800-456-4568 for more details.

All claims for discrepancies and/or damages must be reported within thirty (30) days of receipt of shipment to our Customer Service Department.

  • Inspect the shipment immediately upon receipt of merchandise. 
  • Report all damages, defectives and discrepancies to Sullivans Customer Service Department within 30 days of receipt of merchandise.  During inspection, do not dispose of damaged items, packing material or outer cartons. Call tags may be sent.
  • No merchandise can be returned without prior authorization from Sullivans. Unauthorized returns are subject to a 20% restocking fee and the customer is responsible for the return freight.
  • Undamaged or returned merchandise must be in the original cartons and cannot be pre-priced. Returns not meeting these criteria are subject to a 20% restocking fee and the customer is responsible for the return freight.
  • We do not recommend our products for outdoor use unless otherwise noted in our catalog. Sullivans is not responsible for any damage caused by the weather.
  • Sullivans  containers are not waterproof. Sullivans is not responsible for damages due to containers filled with liquid. 
  • Due to handcrafted techniques, colors and finishes on products may vary.